Safety and Security Series

Safety and Security Series: Conflict Resolution

Conflict is a normal part of life and relationship, but conflict can cause patients and staff to feel vulnerable, threatened, and out of control. How we feel about conflict and how we seek to resolve conflict can have an enormous impact on our ability to engage patients in crisis as well as our co-workers and team members. Discover principles of conflict resolution that can equip staff to discuss and problem solve disagreement in a functional, healthy manner.
  • Course Overview
  • Content Disclaimer
  • Instructional Video
  • Engagement Activity: Role Playing Scenario
  • Assessment
  • Course Guide
  • Course Evaluation
  • HRSA Disclaimer and Copy Right Information
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever